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Terms and Service

Thank you for choosing Beyond Belief Studio. These Terms & Conditions outline the expectations, responsibilities, and policies for working with us. By placing an order, you agree to the terms outlined below.

Last Updated: July 22, 2025

1. General Terms

  • All custom orders require written approval and full payment before entering production.
  • We reserve the right to refuse service for any reason, including offensive, discriminatory, or unauthorized artwork.
  • These terms may be updated at any time without notice. The latest version will always be available on our website.

2. Order Minimums

  • Minimums:
    • 24 pieces for single-color prints
    • 36 pieces for multi-color prints
    • Additional minimums may apply for oversized prints, specialty inks, or finishing services.
  • We will help you choose the right garments and print method for your project, depending on your artwork, goals, and budget.

3. Quotes & Pricing

  • Quotes are valid for 14 days from the date issued.
  • Final pricing is determined based on quantity, print locations, number of colors, garment type, and finishing options.
  • Pricing does not include tax unless explicitly stated.
  • Changes to quantities or garment types after quote approval may affect final pricing.

4. Payment Terms

  • 100% payment is required upfront to reserve space in our production calendar.
  • Orders are not added to the schedule until full payment is received and artwork is approved.
  • Accepted payment methods:
    • Zelle (recommended to avoid processing fees)
    • Credit/debit cards (3% processing fee applies)
    • ACH transfers or approved checks (must clear before scheduling)
  • Late payments or delays in payment will push your project timeline back accordingly.

5. Turnaround Time

  • Standard turnaround is 7–10 business days from both payment and final artwork approval.
  • Turnaround time does not include shipping, holidays, or weekends.
  • Rush orders may be available for an additional fee but must be approved in advance.
  • We are not liable for delays caused by factors outside our control, including supplier delays, natural disasters, or lack of customer communication.

6. Artwork & Proof Approval

  • All artwork must be approved in writing before production begins.
  • We provide digital mockups for all orders. It is your responsibility to check for accuracy, including spelling, placement, color, and sizing.
  • Once a mockup is approved, Beyond Belief Studio is not liable for errors.
  • We may adjust artwork sizing slightly across garment sizes for optimal print quality.
  • Vector files (.AI, .EPS, .PDF) are preferred. High-res raster files (300 DPI at print size) are acceptable for certain designs.

7. No Customer-Supplied Garments

We do not print on customer-provided garments. This policy ensures:

  • Consistent print quality
  • Better quality control
  • Reliable turnaround timelines
  • Fewer issues with misprints or garment defects

We offer a curated catalog of reliable, high-quality garments at various price points and will guide you to the right choice for your project.

8. Spoilage & Reprints

  • Screen printing is a manual process. A 2% spoilage rate is considered industry standard.
  • We will reprint any confirmed misprints on garments we supply if reported within 5 business days of pickup or delivery.
  • Refunds are not offered for custom printed items.
  • Minor variations in placement, color, or ink coverage are not considered defects.

9. Cancellations & Refunds

  • Orders canceled before production may receive a partial refund, minus any design, setup, and restocking fees.
  • Orders canceled after production begins are non-refundable.
  • Deposits or full payments are non-transferable to other projects if unused after 60 days.

10. Intellectual Property & Usage Rights

  • You confirm that you own or have permission to reproduce all artwork submitted.
  • We reserve the right to reject copyrighted, trademarked, or offensive material.
  • We retain the right to photograph and share completed work for our portfolio and promotional purposes unless otherwise requested in writing.
  • Screens, films, and separations remain the property of Beyond Belief Studio and are not sold or released.

11. Shipping & Delivery

  • You may choose local pickup or opt for shipping (UPS, USPS, or other).
  • Once the order is handed off to a shipping carrier, we are not liable for delays, damage, or lost packages.
  • We do not guarantee delivery dates once a package has left our facility.

12. Fit, Style, and Color Disclaimer

  • We are not responsible for garment fit or sizing inconsistencies. Sizing charts are available upon request.
  • We are not liable for minor color variations in garment dye lots or inks.
  • If consistency is critical, we recommend requesting a printed sample in advance.

13. Limitation of Liability

  • Our liability for any error is limited to the total cost of the job in question.
  • We are not responsible for lost profits, indirect losses, or missed deadlines due to delays or printing inconsistencies.

14. Force Majeure

We are not liable for failure to fulfill an order due to causes beyond our control, including but not limited to:

  • Natural disasters
  • Supplier shortages
  • Power outages
  • Acts of God
  • Labor disruptions
  • Pandemics
  • Shipping failures

15. Sales Tax

All orders picked up or delivered within North Carolina are subject to applicable sales tax unless a valid resale or exemption certificate is provided before invoicing.

16. Privacy & Communication

  • Your contact and payment information is used solely for order processing and communication.
  • We do not sell or share your personal data.
  • You agree to receive emails or texts from us related to your order.

These Terms & Conditions are governed by the laws of North Carolina. Any disputes must be resolved in a court located in Union County, NC.

18. Agreement to Terms

By placing an order with Beyond Belief Studio, you confirm that you have read, understood, and agreed to all terms listed above.